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1.0

This company is absolutely awful. They did nothing but give me the run around.

Adjuster after adjuster. Then claiming they can’t pay the claim due to tire size being a little bit smaller then they should be. The tires had nothing to do what the car actually was being submitted for. They made up whatever they could to not pay the claim.

They want your money but in actuality they don’t want to actually help you. You think

Your covered when you buy these warranties but they are thieves and frauds. They messed with me for weeks only to make up some excuse why they wouldn’t accept the claim.

Awful company!!! Do not buy from then

Reason of review: Order processing issue.

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CARCHEX

Thank you for your review. We are happy to address your concerns.

In review of your Vehicle Service Contract, a claim for $16,089.07 was called in 5 days into your coverage becoming active.Our claims administrator sent a 3rd party inspector to your repair shop to verify the failures to your suspension system. While inspecting the failures, the inspector identified that the vehicle has been modified from the Manufacturer's specifications and is not eligible for coverage.Unfortunately, our Vehicle Service Contracts do not cover modified vehicles and the Vehicle Service contract must be voided.We have cancelled your coverage as you are aware and issued a full refund of your payments.

If you have any additional questions or concerns, please give us a call at (877)227-2439 Ext. 6002.Best,Jason NierwienskiCARCHEX Director of Customer Service

Guest
reply icon Replying to comment of CARCHEX

You guys are absolutely a total joke. Lets not tell half the story here.

The claim would of never been nearly that much if you didn't insist that the truck be taken to a Mercedes dealer. The first mechanic gave you all the info that was required and would of been half the cost to fix. you did not just not have one inspector but you had 3 come and look at the truck. So one of the them would come up with a *** excuse to deny the claim.

You completely wasted my time, the first mechanics time and Mercedes time. You made me waste over $1000 on diagnostics test you insisted I got. Your refunding my money ( of course you are you should be) Its way cheaper for you to refund my money then to actually pay the claim.Don's *** a bullshitter.

I will make sure I do whatever I can to make sure nobody else gets scammed by your warranty company. I will not stop to the world knows what you do to people.

Guest
reply icon Replying to comment of Guest-1465391

Just please when your going to respond and comment that you tell the truth and actually tell the whole story not just the part that made you feel better as a person

Ekaterini Kxo
reply icon Replying to comment of Guest-1465391

Did you modify the vehicle?

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