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Bought an extended service contract through Carchex and it turns out these jokers (Royal Administration Services) were the administrators of the contract. If you want to find out why I call them jokers just google their name with scam and you will see the hundreds of...
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btooman
btooman

I commend Jason from Carchex for quick action and resolution to my claim. After a call from him, Royal Administrative Services decided accept my claim. Job well done by Jason....

CARCHEX
CARCHEX
CARCHEX Verified Representative

Mr. Tooman,Thank you for sharing your thoughts about our services. We are sorry to hear you are not satisfied with our service.Based on your post, we were able to locate your ...

1.0
I liked
  • Failed
#862091
Do not buy Carchex extended warranty! It's a lie , when you file a claim they will not pay it. They will come up with all kinds of excuses why they will not!
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CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for sharing your frustration about your CARCHEX Vehicle Protection Plan. Unfortunately, due to your anonymous post, we are unable to locate your plan to help resolve...

1.0
I liked
  • Failed
I didn't like
  • Worst company ever
  • Do not honor the warranty
#845499
While the people at Carchex were very helpful during the purchase of my Permium level plan, there are a lot of exclusionary provisions once you get your warranty that Carchex did not mention in the purchase phase (I did ask). Also beware that it is not Carchex who...
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CARCHEX
CARCHEX
CARCHEX Verified Representative

Thanks for sharing your feedback about your recent claim experience. I understand your frustration and appreciate the opportunity to address your concerns. In review of your ...

3.0
Lacy Lakeview, Texas
I didn't like
  • Erroneous information that was given
  • And then deny all claims
#787197
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Carchex Auto Warranty Review

2007 bmw had bad hydraulic pump for the abs system. At first the warranty company denied my claim then after several calls and threatening legal action they agreed it was covered. It has been at the dealer waiting to be repaired for over a week and the dealer has had the part the whole time.
1.0
Details
Customer service
Staff
Website
#780254
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Carchex Auto Warranty Review

I was quoted one price and charged another in the contract when I called to inquire Jefferson would get back to me. He never did. So I cancelled and was told no more payments would be deducted. Well not have I not received the payment but took out another payment. Nobody answers the phone
#710882
I am submitting my second complaint about Carchex in 5 days. I can't even talk to a single representative about my car repairs, which has been sitting at BMW, waiting for a Carchex adjuster for over 2 weeks. This company is a total ripoff. Customer service is a joke....
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Anonymous
Anonymous

It depends on who you get as the adjuster company. click on file a claim button on main website and see they work with many companies. Royal Administration is the worst.

Anonymous
Kevin

***, sorry to hear that man.I own a BMW too and I am just about to purchase their titanium 4yr/48k coverage until I read this. I'll have to think it over, it is a $5k service ...

1.0
#703996
I am having the worst experience with Carchek. My car has been with the dealership for 2 weeks, waiting on approval for repairs. BMW was told to break the covered/damaged part down. Once done, now Carchek is saying, 'it's not a lubricated part', which it is. Now...
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labatal
labatal

I am proud to say that Carchek paid for everything on my BMW repairs except my $100 deductible. After further investigation on my vehicle, and several highs and lows over the ...

sharonresnick
sharonresnick

Andrea,I'm so sorry to hear about your recent experience with CARCHEX. I'm the Claims Support Manager and I want to help get this rectified for you immediately. Please call me...

1.0
I didn't like
  • Get your money
  • And then deny all claims
#701973
Back in January I requested a rental car reimbursement, 5 months later I never have received it. For whatever reason the agents will lie and tell you that a check has been sent out but hasn't. I called to change my address with them so they could get a new check out...
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sharonresnick
Sharon Resnick

Hello. My name is Sharon Resnick and I'm the Customer Support Manager at CARCHEX. I was sorry to hear that your experience was not a positive one. Our goal is to provide the b...

I didn't like
  • Customer serviece
#634155