Update by user Aug 17, 2016
Worst warranty company ever. I don't know how they're still in business.
Original review posted by user Aug 16, 2016
Hands down the worst warranty company. Their contract states they cover the steering rack, tie rods and stabilizer links and bushings but when they all broke Carchex refused to pay the repair bill of over $3,500.
They claimed all of these must have been pre-existing. I called repeatedly to try and get this resolved and was placed on hold immediately after calling. I would be on hold for 20-30 minutes and then sent to voicemail. I left numerous voicemails that were never returned.
It is extremely frustrating to pay over $200 a month for the most comprehensive plan and have them deny the claims! STAY AWAY!
DONT WASTE YOUR TIME OR MONEY!! There are many much better warranty companies.
Product or Service Mentioned: Carchex Car Warranty.
Reason of review: Problems with payment.
Monetary Loss: $4074.
Preferred solution: Full refund.
I didn't like: Do not honor the warranty, Customer service, Misleading, Expensive, And then deny all claims.