Update by user Aug 17, 2016
Worst warranty company ever. I don't know how they're still in business.
Original review posted by user Aug 16, 2016
Hands down the worst warranty company.Their contract states they cover the steering rack, tie rods and stabilizer links and bushings but when they all broke Carchex refused to pay the repair bill of over $3,500.
They claimed all of these must have been pre-existing. I called repeatedly to try and get this resolved and was placed on hold immediately after calling. I would be on hold for 20-30 minutes and then sent to voicemail. I left numerous voicemails that were never returned.
It is extremely frustrating to pay over $200 a month for the most comprehensive plan and have them deny the claims! STAY AWAY!
DONT WASTE YOUR TIME OR MONEY!!There are many much better warranty companies.
This reviewer shared experience about problems with payment and wants this business to issue a full refund as the author lost $4074. The author is overall dissatisfied with CARCHEX. The most disappointing about carchex car warranty from CARCHEX was do not honor the warranty, customer service and misleading Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Check out the best and the worst companies in Auto category for more informed decision or compare CARCHEX to other companies on our site.