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CARCHEX - They cheated me BIG Time
I was sold a policy to cover my car and then when my car broke down it went to the shop and has been in the shop for the last four months they sent out an adjuster after they had to take my engine out of the car! it’s an Audi and then they said that the timing chain...
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CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for your review. We have reviewed the claims details for your 2005 Audi A5 and will address your concerns. According to our records, your repair shop called in a cla...

1.4
#1176508
When I tried to cancel my contract I sent and email and never heard back. I called and they were fine with canceling the contract. They stated that they sent me a cancellation form via email. I never received it. They said that the email bounced back so they would try...
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1.3
#1174359
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CARCHEX - Horrible place

These people go around the problem. Long story short save yourself the trouble of getting a warranty with them. HORRIBLE HORRIBLE
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
#1162073
Bought warranty that said turbos covered on my car. 2 months after buying warranty they needed to be replaced. Carchex and Royal denied claim saying not enough time had passed, that i did not drive the car enough miles for it to fail. Then after a month of calling and...
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CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for review. We appreciate your feedback and opportunity to respond. According to our records, the claim you are referencing was called in on 10/6/2015 for the turbos...

1.4
#1155447
My car has been sitting at the dealer for four days now. The dealer put a claim in on a Thursday AM 10:30. He didn’t get there until Monday (they have 48 hours), then another 48 hours to file his report which stated they needed more information prior to authorizing the...
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CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for your review. We are sorry to hear about the delays that occurred with your Administrator and claims approval. While we are happy to see that your claim was appr...

#1152188

Cancelled after 10 payments because I was aware that this warranty company will not cover any cost. I called in and they charged me an extra month. Like they did it on purpose to get another payment out of me. Then I called them about my refund and they said because it...
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Anonymous
Anonymous

You would think he would be courteous and smart enough not to disclose all that info. This company is a class action suite waiting to happen.

CARCHEX
CARCHEX
CARCHEX Verified Representative

Mr. Calderon,Thank you for your review. We are happy to address your refund and claims concerns. In review of your policy, you purchased 3 years of coverage and 36,000 miles f...

1.2
#1135175
I asked for a refund back so imcn visit dmv to fix my mileage. They filed a refund last weekend and i have yet to recieve it. And today is october 10th 2017. Please i need my refund so i can fix my dmv stuff to then be able to purchase an extended warranty thru you...
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CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for sharing your review on www.pissedconsumer.com. While we understand your frustration, your post is anonymous and we cannot locate your account to reach out to ass...

#1113278
This warranty company is NOTHING but a BIG SCAM!!!!!! They do not inform you of their policy and how it really works until your vehicle is at the repair shop. It is during that time you realized your warranty is not worthy the contract/paper it is written on and now...
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CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for posting your review. Unfortunately, due to the anonymous post, we can not respond directly to any claims concerns you have or verify you are a customer with cove...

#1104510
If you take out a contract with them, be ready for a lengthy discussion on cancelling. They will try to argue you down on cancelling. What good is it to have a 30 day guarantee if you are unhappy or uncomfortable and you want to cancel the contract within the 30 day...
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CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for your review. On behalf of CARCHEX, I apologize for your experience. It is never our intent to make the cancellation process difficult. Our customer relations dep...

2.0
I didn't like
  • Being pressured or feeling like i am being pressured
#1098581
When I was in the market for auto vehicle breakdown coverage insurance I was contacted by the Carchex sales person almost every hour on the hour finally I just decided to give them a try after I asked some very specific questions about the coverage they provide I was...
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Anonymous
Gloria

Sounds like fidelis scam . look it up. They took peoples' money and didn't pay when needed.

CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for posting on pissed consumer. Unfortunately, we are unable to locate your policy based solely on your review. To address your concerns, CARCHEX is not a Ponzi sche...

2.0
I didn't like
  • Do not honor the warranty
#1093369