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I took my car to Mercedes dealership shop on Monday the 20th. They called in some items that are CLEARLY covered in my contract. Was told in 24-48 hours an inspector would come review vehicle and recommended repairs. He did not show up until the next week on the 27th....
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Company wrote 0 private and 1 public responses to the review from Aug 30.
CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for your review. Based on your anonymous post, we are unable to respond directly to your concerns or reach out to you to help resolve the issue. Please give us a cal...

Anonymous
Anonymous

I've owned enough Mercedes-Benz products to know that you should have kept that $5000 in the glove box and paid for repairs instead of a useless bogus "warranty". You will nor...

1.2
I didn't like
  • Money grab and then no customer service
#1342602
CARCHEX - “Pat on the Back”
Good afternoon I wanted to reach out to you to let you know I am giving Mr. Brandon Lee a “Pat on the Back” for a great experience when speaking with him yesterday. I had a list of companies that I planned to call to get my vehicle covered; but after speaking with this...
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Company wrote 0 private and 1 public responses to the review from Jul 12.
CARCHEX
CARCHEX
CARCHEX Verified Representative

Vernice,Thank you for leaving your review! Glad we could assist in setting you up with coverage for your vehicle, and that you enjoyed speaking with Brandon. Please reach out ...

5.0
#1301798
Really annoyed that my Vehicle damage part that’s not covered . I’ve a BMW and my rear is sagging . I noticed my vehicle sagging around June 24, 2018 . After notifying this extended warranty CarChex claim’s department of the problems that was occurring . The...
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Company wrote 0 public responses to the review from Jul 02.
Anonymous
Anonymous

I always good to hear the bad side of a business. I not really sure who go to for my extended warranty.

1.8
#1294089
Show

CARCHEX - Refusal to allow repairs

I was denied repair of my car because of preexisting conditions.according to carchex,the damage to my car existed before i purchased the warranty.I am not a mechanic so i didn't know.The reason i purchased the warranty was to protect me against any preexisting confitions.You don't know if rocker arms are going bad unless you get under the car and examine them.
Company wrote 0 private or public responses to the review from Jun 29.
2.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Warranty
Website
#1291498
I took my car to the dealership today. The dealer said you have a transmission problem. Carchex said they we send and inspector out within 48 hours . I have to leave my car at the dealership. What am I supposed to drive until my car is inspected and fixed? Carchex told...
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Company wrote 0 private and 1 public responses to the review from Jun 21.
CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for your review. Unfortunately, we are unable to locate an account based on this anonymous review to reach out to you and help resolve your concerns. With regards to...

1.0
#1285579
Have a number of problems with my vehicle that was to fixed. It keep coming up with me paying for things. If the dealer can find the problem what makes you think you can them what they should do from where you're located.
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private and 1 public responses to the review from Jun 11.
CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for your review. We appreciate the opportunity to resolve your concerns but cannot locate an account based on your anonymous review.Please give us a call at (877)227...

#1277163
The business makes money more from cancellation fees than from policies ! I will explain the process : 1) At the end it will be pointless to sue them and a very long process because THEY DON'T PROVIDE EXTENDED WARRANTY, they are a buyer and contractor for AUTOSHIELD !...
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Company wrote 0 private or public responses to the review from Jun 08.
Anonymous
Dawn

Had exact same situation. Went to dealer to have a U-Joint replaced. Would not honor repair because had not "FAILED". I argued with them ! Guess they wanted an accident or dea...

#1275660
BIGGEST MISTAKE I EVER DID ! NOBODY TOLD ME FROM THE BEGINNING THAT CARCHEX IS A CONTRACTOR FOR AUTOSHIELD. I would skip the offer right away ! These guys WILL STEAL your money. The porpoise of this business is making money from early cancellation fees more than from...
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Company wrote 0 private and 1 public responses to the review from Jun 08.
CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for your review and an opportunity to address your concerns. CARCHEX takes great care to provide coverage from the top Vehicle Protection Companies and coverage is s...

1.0
I didn't like
  • Worst company ever
  • Customer serviece
  • Misleading
#1275434
BIGGEST MISTAKE I EVER DID ! NOBODY TOLD ME FROM THE BEGINNING THAT CARCHEX IS A CONTRACTOR FOR AUTOSHIELD. I would skip the offer right away ! 1) I was asked for a deposit at first... regarding the fact that I need to pay for one month when I cannot fill up a claim...
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Company wrote 0 private and 1 public responses to the review from Jun 08.
CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for your review and an opportunity to address your concerns. CARCHEX takes great care to provide coverage from the top Vehicle Protection Companies and coverage is s...

I didn't like
  • Shady policy
  • Worst company ever
  • Unfair practice
#1275416
I purchased this warranty for my sons car he was about to leave for college. I paid 3266.00 for the warranty. Every time something went wrong on th vehicle carchex would send us through the ringer even if it was a 100.00 dollar repair. They would complain that it only...
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Company wrote 0 private and 1 public responses to the review from May 23.
CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for your review. Unfortunately, we are unable to locate an account based on the anonymous nature of this post. If you could please give us a call at (877)227-2439 Ex...

1.4
#1262967