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Just as i suspected car chex found a way to get out of the repairs . Im done with this bussiness they gave me a 24 to 48 hr window for the appraiser to show up , he showed up 94 hours after my car sat in the shop only for them to tell the mechanic to have me take it to the dealer and have a totally different problem than what i took it in for .

Something they do not have to cover . In the meantime the mechanic has informed me the alternator is bad .

I read reviews on car shield they seem to have better service but higher prices but after paying $ 2500 for nothing to carchex i will further investigate and use car shield . Thanks for robbing me carchex .

Reason of review: Bad quality.

Location: Baltimore, Maryland

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CARCHEX

Ms. Jones,

We are sorry to hear about your dissatisfaction regarding your Vehicle Protection Plan.

Our claims support manager has tried to reach you to help resolve this matter but we have been unable to reach you directly.

According to our records, you have been working with Assurant Solutions who is the Administrator and Obligor of your Vehicle Protection Plan. Unfortunately, CARCHEX has limited info on your claim but were advised your repair shop has called in repairs related to your alternator, transmission, and Drive belt. Based on the repairs, your contract allows the administrator to send an independent 3rd party inspector to verify the cause of failures to ensure the repairs are covered by your policy.

We would like to escalate this matter with Assurant Solutions and help resolve this matter. Please give us a call at (877)227-2439 Ext.

6002.

Best,

Sharon Resnick CARCHEX Claims Support Manager (877)227-2439 Ext. 1491

Guest

The appraiser told me before they pay on my claim they have to see how the alternator broke ??????????????

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