Manufacturer: Carchex Category: Vehicle Inspections Clear all filters (11 of 11 reviews match)
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In the meantime the mechanic has informed me the alternator is bad . I read reviews on car shield they seem to have better service but higher prices but after paying $ 2500 for nothing to carchex i will further investigate and use car shield . Thanks for robbing me...
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CARCHEX
CARCHEX

Ms. Jones,We are sorry to hear about your dissatisfaction regarding your Vehicle Protection Plan. Our claims support manager has tried to reach you to help resolve this matter...

Anonymous
Anonymous

The appraiser told me before they pay on my claim they have to see how the alternator broke ??????????????

Product
Carchex Vehicle Inspection
#924410
Reply to reviews
Carchex rarely answers the phone. Carchex does not answer voicemail and Carchex is never monitoring their chat sessions. Additionally, Carchex does not answer messages submitted through the chat. Lastly, the carchex personal status page is so vague that the...
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CARCHEX
CARCHEX

Mr. Hall,Thank you for sharing your experiences with the vehicle inspection you ordered on Monday 9/4/2016. We apologize for any frustration you may have incurred with this or...

Product
Carchex Vehicle Inspection
I didn't like
  • Erroneous information that was given
#915645
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Carchex has refused to fix my vehicle everytime I have taken it in. The independent inspectors that they send out to inspect your vehicle seem to be getting some sort of kick back for denying repairs. My a/c condensor went out which should be covered in my warranty,...
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Anonymous
Sherrie

Thanks to everyone who posted. I was about to to join Carchex. Has anyone had good luck with any other auto warranty company?

1.0
Product
Carchex Vehicle Inspection
#885031
Reply to reviews
CARCHEX IS A BIG RIP OFF THEY DON'T WANT TO PAY FOR THIS THAT IS CLEARLY IN THERE WARRANTY. I HAVE 08 CHEVY TRUCK AND IT FAILED OIL COMSUMPTION TEST AND IS BURNING OIL AND I WAS TOLD THAT IT WOULD TAKE 5000.00 TO FIX MY TRUCK RIGHT WELL WITH THAT BEING SAID THE DENIED...
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Product
Carchex Vehicle Inspection
I didn't like
  • Do not honor the warranty
#885018
Reply to reviews
Do not buy Carchex extended warranty! It's a lie , when you file a claim they will not pay it. They will come up with all kinds of excuses why they will not! .
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CARCHEX
CARCHEX

Thank you for sharing your frustration about your CARCHEX Vehicle Protection Plan. Unfortunately, due to your anonymous post, we are unable to locate your plan to help resolve...

1.0
Product
Carchex Vehicle Inspection
I liked
  • Failed
I didn't like
  • Do not honor the warranty
  • Worst company ever
#845499
Reply to reviews
I purchased an extended warranty from Carchex in 2014, I have never had to use it until this week. This has been the worst experience ever, Bob Bell Chevrolet in Maryland called to get approval to repair my car on Thursday May 5, 2016. The advisor got the run around,...
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CARCHEX
CARCHEX

Ms. Allen,I am sorry to hear about your recent claims issue with your claims administrator Assurant Solutions. I have left you a voicemail and emailed you to reach out and hel...

1.4
Product
Carchex Vehicle Inspection
#843247
Reply to reviews
When I submitted the inspection request to CARCHEX I specifically noted that I needed detailed information concerning the front right portion of the vehicle. Upon receiving the report we found the "155 points" were almost entirely cosmetic. I could have sent a list of...
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CARCHEX
CARCHEX

Keith, Thank you for sharing your concerns regarding your vehicle inspection. I appreciate the opportunity to address your concerns. Based on your concerns, a representativ...

2.9
Product
Carchex Vehicle Inspection
I didn't like
  • Incomplete report
  • Misleading
  • Expensive
#832138
Reply to reviews
the adjuster took 48 hrs to go out to see my car and im still waiting i decide to call carchex and they tell me the mechanic shop needs to call them why would the shop need to call them they should be calling the shop to tell them its approved finally this company is...
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Anonymous
Anonymous

agree! Steer clear of this company!!

CARCHEX
CARCHEX

Thank you for sharing your frustration with your current claim. We would like to assist you in getting this resolved however your post is anonymous. Please give CARCHEX a call...

Product
Carchex Vehicle Inspection
#825650
Reply to reviews
Ordered inspection.No contact with seller to schedule appointment. Unable to get response from CarChex to determine issue. Leave messages no response email or phone. Dealer unable to hold vehicle. Will contact Charge company for refund. Used company twice before with...
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Anonymous
Anonymous

I am getting same raw deal as most posting Started claim 3-18-2016 after 3-4 days of trying for tow.That didn't work out paid for tow myself to speed up .Useless vehicle has b...

CARCHEX
CARCHEX

Thank you for sharing your feedback regarding your recent vehicle inspection order. We apologize for any inconvenience your order may have caused.In review of your order, you ...

1.3
Product
Carchex Vehicle Inspection
I liked
  • Failed
I didn't like
  • Lost truck i wished to purchase
  • Failed to deliver service
#793549
Reply to reviews
17 March 2015 Jason Goldsmith, CEO Carchex RE: COMPLAINT FOR OFFERING WORTHLESS SERVICE CONTRACTS • I purchased a service contract from your company CARCHEX and paid for the upgraded services as required under the contract. • Almost 2 months and 2,200 miles later, my...
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Anonymous
Anonymous

Thanks so much , as I will NEVER do business with them or their agents. I will spread the word.

Anonymous
Anonymous

Thank you for letting me know I purchesed a warranty with carchex. After reading these 26 complates I think I will cancel my warranty with them and look some place else also.

1.0
Product
Carchex Vehicle Inspection
#609528
Reply to reviews