Carchex said an inspector had to come out. He was scheduled to be there on 11/3. Did not come. 11/4 - showed up, took a few pictures. It is now Monday morning, 11/7/2016. No contact from CarChex or Royal Admin. whatsoever. Not to dealership, nor to me. Called again to Carchex. They said they would find out what was happening as they had no record of anything being resolved since 11/1. No word on whether they approve the work or not. ...
Carchex is a scam you spend 3000 for a warranty and they dont wanna pay for any repairs you may need .. its basically getting plowed by a hit n run driver , where you get screwed in the end anyhow..stay away .. and to think i was recommended by a friend prior to opening this contract.. for that i could have put the money in a savings account for my car and wouldnt have to deal with the lies. & B.S they give .. .
Horrible ..purchased a warranty in march 2016,took my truck to the dealer with 1900 miles since i put the warranty and the warranty company tells me that my issues preexisting and they cant do anything for me .. i brought thr truck at a used car lot less then 6k miles since purchased in 2015 no issues or engine lights but when they have to fix something its a previous condition according to them yet when i asked why dont they send an inspector...
purchase a warranty through a company called Carchex which happens to own or be affiliated with Royal Admin. In the beginning Carchex / royal admin honored two items that were pertaining my 2007 m6 that I purchased with about 56k. This vehicle happened to be my daily driver so, when the car needed work I put roughly six or seven thousand miles on it driving back and forth to work. The two items that were replaced were the wheel tire sensor &...
Had the warrenty 2 years my alternator went out.now four days later im still waiting . Now i have to wait for an inspector to come to the shop and verify the work needed . Waited all day he never shows up maybe tomorrow? In the mean time my truck is sitting i have to find transportation. And even though i purchased the titanium package bumper to bumper which includes car rental . They are making me feel as if im getting work done that is not...
Fake Warranty. Does'nt pays for repairs..Really Junk service. Rude Customer service.Never pick up phone.Royal Administration.Claim submitted for covered part was denied without reason Company: Car Chex, Royal Administration Services Problem Claim denied for Engine Oil, Gasket replacement which is written as covered part in contract. Claim not approved for Replacement of Rear upper arms control. Refund my complete money. Even after multiple...
Carchex shame on you! Your agent told me this was a "bumper to bumper" coverage plan only to find out that you pass the buck to Royal Administration Services who then says they cannot be held accountable for Carchex statements. Further, Royal seems very adept at explaining exactly why your claim is denied even after their manager Phil said my claim was approved. The field adjuster even said the claim was approved only to find out that it was...
No less than 3 companies are involved to point fingers and say they don't discuss that part. Carchex was the sales, Royal Admin is only the "administrator" and someone else does the fullfilment. I registered a complaint with the Better Business Burea, The State's Insurance Commissioner and am posting where I can about this scammy service. I recommend you AVOID ROYAL ADMINISTRATION Services and SHAME on Carchex for doing business like...
First time I filed a claim I followed all instructions my check engine light turn on I had the car towed to the nearest shop cylinder 6 failed but carchex denied the claim because it wasn't a lubricated part so that cost me out of pocket. I called carchex and told them to lower my rate because they don't seem to cover much of anything. 2nd claim I took the car to the BMW dealer after getting the inspection the car needed a new drive axle which...
Their contract states they cover the steering rack, tie rods and stabilizer links and bushings but when they all broke Carchex refused to pay the repair bill of over $3,500. They claimed all of these must have been pre-existing. I called repeatedly to try and get this resolved and was placed on hold immediately after calling. I would be on hold for 20-30 minutes and then sent to voicemail. I left numerous voicemails that were never returned. It...
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