CARCHEX Car Repair Review from Albany, Georgia
My car is in the shop since 7/30/16 because know was working at Carchex on the weekend so I had to leave my car at shop called Monday and Carchex said it would take another 24 to 48 hrs for adjuster to come and look at my car and authorized my car to be fix and that did authorized my repair now would not get part until 8/8/16 and now Carchex is now going to pay the total bill because they do not agree with what the repair shop quote them WHY DO I HAVE WARRANTY when I to pay and I do not have a deductible. The reason I pick Carchex because CNN was talking how good they are (I will let CNN know they are not as good as they say. THIS BEEN A STRESSFUL WEEK
Reason of review: Warranty issue.
Location: Albany, Georgia
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Comments
Please avoid publishing any personal information and promotional content
We are truly sorry to hear about your frustration and stress on your recent claim. Unfortunately, because this post is anonymous, we are unable to locate your account.
In reading your review, it appears you have been dealing with your contract administrator and not CARCHEX directly.
Please be aware that if there is ever an issue on a claim, our customer service staff is here to help expedite your claim.
If you could please give us a call at (877)227-2439 Ext. 6002 we are more than happy to help resolve this matter.
Jason Nierwienski
CARCHEX Customer Service Manager