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They charged my credit card for the month of October 2016. Four days into October, October 4th, I bought a new vehicle and submitted the completed form to Carchex for cancellation. Do you know what they did? They charged my credit card again for the 4 days and then...
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Carchex is a scam you spend 3000 for a warranty and they dont wanna pay for any repairs you may need .. its basically getting plowed by a hit n run driver , where you get screwed in the end anyhow..stay away .. and to think i was recommended by a friend prior to...
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#932746
Horrible ..purchased a warranty in march 2016,took my truck to the dealer with 1900 miles since i put the warranty and the warranty company tells me that my issues preexisting and they cant do anything for me .. i brought thr truck at a used car lot less then 6k miles...
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Pay close attention to the reviews of these aftermarket warranty companies in general, I have an excellent point here! You will notice a pattern, the 5 star reviews are literally all folks that had a good customer service experience eg: "Steve was great, they called...
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CARCHEX
CARCHEX
CARCHEX Verified Representative

Thank you for taking the time to share your opinion of our customer reviews. While we regret you feel a vehicle protection plan is not the right fit for you, we would like to ...

#927325
Just as i suspected car chex found a way to get out of the repairs . Im done with this bussiness they gave me a 24 to 48 hr window for the appraiser to show up , he showed up 94 hours after my car sat in the shop only for them to tell the mechanic to have me take it to...
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CARCHEX
CARCHEX
CARCHEX Verified Representative

Ms. Jones,We are sorry to hear about your dissatisfaction regarding your Vehicle Protection Plan. Our claims support manager has tried to reach you to help resolve this matter...

Anonymous
Anonymous

The appraiser told me before they pay on my claim they have to see how the alternator broke ??????????????

If you have money to throw away ! Im now six days since my alternator went out and they really are dragging their feet to get my claim approved . Untill it is approved i can get a rental at my own expense . I signed a contract stating i have bumper to bumper coverage...
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CARCHEX
CARCHEX
CARCHEX Verified Representative

Ms. Jones,We are sorry to hear about your dissatisfaction regarding your Vehicle Protection Plan. Our claims support manager has tried to reach you to help resolve this matter...

1.0
#922403
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Carchex Car Warranty Review

Una compañia que para vender te dicen que todo cubre y cuando llega el momento nada esta incluido en la garantia. Son unos mentirosos. No hay honestidad. Very disappointed.
1.0
Details
Customer service
Discounts and Special Offers
Product or Service Quality
Staff
#922343
purchase a warranty through a company called Carchex which happens to own or be affiliated with Royal Admin. In the beginning Carchex / royal admin honored two items that were pertaining my 2007 m6 that I purchased with about 56k. This vehicle happened to be my daily...
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CARCHEX
CARCHEX
CARCHEX Verified Representative

Dear Mr. Wells.Thank you for sharing your claims experience on your CARCHEX Vehicle protection plan. I appreciate the opportunity to address each of your claims concerns. In r...

1.3
I liked
  • Paid for two claims
I didn't like
  • Denied claim
  • Misrepresented
  • Unfair practice
#921978
Had the warrenty 2 years my alternator went out. now four days later im still waiting . Now i have to wait for an inspector to come to the shop and verify the work needed . Waited all day he never shows up maybe tomorrow? In the mean time my truck is sitting i have to...
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Serentojones
Anonymous

May have been better off saving the monthly payments to carchex and paying for the repairs on my own . I definitely would be driving my truck by now .

1.3
#921701
Arranged inspection on the 4th. Inspector requested more information from me on the 7th. I responded with that information within 15 minutes. The 8th he said he needed more information even though he had everything requested. The 9th, he tells me to call the auction....
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CARCHEX
CARCHEX
CARCHEX Verified Representative

Mr. Hall,Thank you for sharing your experiences with the vehicle inspection you ordered on Monday 9/4/2016. We apologize for any frustration you may have incurred with this or...

I didn't like
  • Erroneous information that was given
#915645